![]() ![]() You can get in touch with our Support team if you have more questions, we are always happy to help! Select the Menu in the app, then "Contact us" and select your preferred method to contact us. Unfortunately, we cannot cancel pending transfers. For now, your funds have been authorised and blocked by your bank but we will release them, should your transfer fail eventually. We will only debit your funds if the transfer is delivered successfully to your recipient. You will receive a push notification on your phone as soon as the transaction has been updated and processed. You can review the transfer details and also the visual map, we hope this will give you more clarity about where your transfer is at. Please refer to this article for the most updated sending limits. The status in the app always gives you the most up to date information. Sending limits: The amount that you can send depends on the country and provider you send to. We always try our best to give our customers a speedy service but in the unfortunate event of a delay, know we are working on it and doing our maximum with our partners to solve the issue affecting your transfer. Open the Menu ☰ in the Taptap Send app and select "Support”, then select WhatsApp to reach us.We are sorry if your transfer is pending as we know how important it is for you that your transfer goes through. For example: your registered information (your name, the email address and phone number used when signed up), and your transfer details. Please remember to provide as much relevant information as possible so our team can assist you promptly. You can also send us a private message via Taptap Send official Facebook page. Support is available in English, French.Support is available in English, Twi & Urdu.Our team can assist you in English, Urdu and Twi (24/7), and in Wolof, and Darija Monday to Friday, from 8 am to 5 pm. Our team can assist you in English, Urdu, and Bengali, every day, from 9 AM to 9 PM (GST). Support is available in Spanish, English, Twi, Wolof and Darija.Support is available in English, Twi, Wolof, Urdu and Darija.This rating has decreased by -13 over the last 12 months. 79 of employees would recommend working at Taptap Send to a friend and 65 have a positive outlook for the business. Support is available in Italian, English, Twi, Wolof, Urdu and Darija Taptap Send has an overall rating of 3.8 out of 5, based on over 55 reviews left anonymously by employees.Support is available in English (24/7), Twi (24/7), Wolof, Urdu and Darija.Support is available in French, English, Twi, Wolof and Darija.if your call can't go through, please send us an email instead at: from your registered email address.Support is only available in English at the moment.Our team can assist you in multiple languages, from Monday to Friday, from 9 AM to 6 PM (CET). In case you’d like to change your email, or you no longer have access to that email address, select “Account” in the Menu ☰, scroll down to the “Email” section and edit it.Your registered email address is displayed right below your name.Open your Taptap Send app and tap on the Menu ☰ (top left of the screen). ![]() To find your registered email address (only applicable if you're currently logged in to the app): We will answer you as quickly as possible.įor Europe & UK: we answer emails every day, from 9 am to 6 pm CET.įor the US and Canada: we answer emails every day from 8 am to 5 pm ET.įor the UAE: we answer emails every day from 9 am to 9 pm GST. Send us an email at from your registered email address (the email address you used to sign up for your Taptap Send account). For example: your registered information and your transfer details. to provide as much relevant information as possible so our team can assist you promptly.For security reasons, we need to make sure that we speak with the owner of the account, to use the email address or the phone number you used to sign up for your Taptap Send account.Click on the option to contact us directly.Īlternatively, you may also find our contact details as below. There are many ways for you to contact the Customer Support team at Taptap Send! Simply open Menu ☰ in the Taptap Send app and select " Support " to see all available options. ![]()
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